When deciding to hire any Little Rock moving company, you need to be aware of your rights and responsibilities. This is critically true when it comes to an interstate move. The Federal Motor Carrier Safety Administration (FMCSA) has promulgated a score of consumer protection regulations that are written with your welfare in mind. Here at Oil Capitol Relocation, we desire to guarantee that you are fully aware of all that should be provided to you by a licensed moving company, and what falls in your court when hiring a mover.
As per the FMCSA, the following information should be provided from your mover:
- An estimate in writing
- The “Ready to Move” brochure or link to the website
- Info on the mover’s arbitration program
- A written notice about access to the mover’s tariff
- The process that the mover has for handling claims
- A link to the FMCSAs “Your Rights and Responsibilities When You Move” booklet
Your responsibilities include:
- Reading and understanding all moving documents that are provided to them by the mover.
- Being available at the time of pickup and delivery of your possessions, or having a representative available in their place.
- Notifying the mover as soon as possible when there is a change with the shipment (moving date, additional items, additional drop off point, etc)
- Paying the amount agreed upon and in the form agreed to with the mover.
- Filing claims for loss, damage or delays with the mover as soon as possible, if necessary.
You can get a great deal more precise information on all of your Rights and Responsibilities at the fmcsa.dot.gov website. No matter which mover you hire, be sure that you’re well informed.
